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prime 3pl

Refund Policy

1. Introduction

At Prime 3PL, we are dedicated to delivering exceptional third-party logistics services, including warehousing, pallet storage, and transport solutions. We understand that circumstances may arise where you may seek a refund. This Refund Policy outlines the conditions under which refunds may be granted, in accordance with Australian Consumer Law.


2. Services Eligible for Refund

We offer refunds under the following conditions:​

  • Service Non-Delivery: If we fail to provide the agreed-upon services due to circumstances within our control, you are entitled to a full refund.​

  • Service Deficiencies: If the services provided do not meet the agreed-upon specifications or standards, and we are unable to rectify the issue within a reasonable timeframe, a partial or full refund may be issued.


3. Refund Request Process

To request a refund:

  1. Notification: Contact our customer service team at [email protected] or call 1800 837 344 within 14 days of the issue arising.​

  2. Provide Details: Include your account information, a description of the issue, and any relevant documentation.​

  3. Assessment: We will assess your request and respond within 7 business days.


4. Exclusions

Refunds will not be provided in the following situations:​

  • Change of Mind: If you decide to discontinue services for reasons unrelated to our performance.​

  • External Factors: Delays or issues caused by factors outside our control, such as natural disasters or third-party actions.


5. Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a refund or replacement for major failures and compensation for other reasonably foreseeable losses or damages. This policy does not limit your rights under the Australian Consumer Law.​


6. Policy Amendments

We reserve the right to amend this Refund Policy at any time. Any changes will be posted on our website and will apply to services provided after the date of the amendment.


7. Contact Us

For any questions regarding this Refund Policy, please contact us at:​

  • Phone: +61499774411​

  • Email: Info@prime3pl.com.au

  • Address: 1A/301 Orchard Road, Richland QLD 4077, Queensland, Australia​

By engaging our services, you acknowledge that you have read and agreed to this Refund Policy.

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