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prime 3pl

Terms & Conditions

1. Definitions

In these Terms and Conditions:

  • "Company" refers to Prime 3PL.

  • "Customer" refers to any individual or entity engaging the services of the Company.

  • "Goods" refers to items entrusted to the Company for warehousing, storage, or transportation.

  • "Services" encompasses warehousing, pallet storage, transport solutions, and any related logistics services provided by the Company.

  • "Excluded Goods" include, but are not limited to, currency, jewelry, precious metals, precious stones, antiques, works of art, drugs, weapons, living animals or plants, perishable goods, cigarettes, tobacco and tobacco-related products, refrigerated goods, valuable documents, glass or glass-related products, fragile items, pianos, and personal household effects.


2. Acceptance of Terms

By engaging the Services of the Company, the Customer agrees to be bound by these Terms and Conditions. Any variations or amendments must be agreed upon in writing by both parties.


3. Services Provided

The Company agrees to provide the Services as requested by the Customer, subject to these Terms and Conditions. The Company reserves the right to refuse, in its discretion, to provide Services in respect of any Goods.


4. Customer Obligations

The Customer warrants that:

  • All Goods are properly and adequately packed in the original manufacturer's packaging or equivalent to withstand the ordinary risks associated with transportation and storage.

  • All details provided regarding the Goods, including description, quantity, weight, and value, are accurate and complete.

  • The Goods do not include any Excluded Goods unless expressly agreed upon in writing by the Company.


5. Limitation of Liability

  • The Company shall not be liable for any loss or damage to Goods unless caused by the Company's negligence or willful misconduct.

  • In any event, the Company's liability shall not exceed the lesser of:

    • The cost price of the Goods, as supported by documentary evidence acceptable to the Company.

    • $1,000 per consignment.

  • The Company shall not be liable for any consequential loss or damage suffered by the Customer as a result of loss or damage to the Goods.


6. Claims

  • Any claim for loss or damage to Goods must be made in writing to the Company within the following timeframes:

    • For damage noted upon delivery, within seven (7) business days from the date of delivery.

    • For non-delivery or loss, within fourteen (14) business days from the expected delivery date.

  • The Customer must provide documentary evidence acceptable to the Company as proof of the value of the Goods, such as a supplier's invoice or evidence of actual manufacturing costs.

  • Only one (1) claim per consignment is permitted.


7. Exclusions

The Company shall not be liable for any claims arising from:

  • The Customer's failure to pay for the Services.

  • The Customer's failure to submit a claim within the specified time limits.

  • The Goods being Excluded Goods, unless previously agreed upon in writing.

  • The Goods not being packed in the original manufacturer's packaging or equivalent.

  • The Goods being defective prior to the Company's handling.

  • Events beyond the Company's control, including but not limited to strikes, acts of God, war, terrorism, fire, flood, embargo, or acts of government.


8. Insurance

The Company does not provide insurance coverage for the Goods. It is the Customer's responsibility to obtain adequate insurance to cover any loss or damage to the Goods.


9. Payment Terms

  • The Customer agrees to pay all charges for the Services as per the Company's rates in effect at the time the Services are provided.

  • All payments are due within the agreed trading terms. The Company reserves the right to withhold delivery of Goods or cease providing Services if payments are not made in accordance with these terms.


10. Lien

The Company shall have a general lien on any Goods in its possession for any monies owed by the Customer. If such monies remain unpaid for a period of one (1) calendar month after notice has been given to the Customer, the Company may sell the Goods by auction or otherwise at its discretion and apply the proceeds toward the outstanding monies.


11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Queensland, Australia. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Queensland.


12. Amendments

The Company reserves the right to amend these Terms and Conditions from time to time without prior notice. The current version will be available on the Company's website and shall apply to all Services provided after the date of amendment.


Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Phone: +61499774411​

  • Email: Info@prime3pl.com.au

  • Address: 1A/301 Orchard Road, Richland QLD 4077, Queensland, Australia​

By engaging the Services of Prime 3PL, the Customer acknowledges and agrees to these Terms and Conditions.

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